Wildlife Center - Admissions and Reception

Course curriculum

1. Staff and Volunteer Roles
2. Arriving for Your Shift
3. Making Shift Assignments
4. How to Contact a Staff Member
1. Admissions
2. Species-specific Information
3. Volunteer Safety: Zoonotic Diseases
4. Intake Slips
5. Exam Room
6. Phone Call and Admission Forms
1. Collecting Donations
2. Credit Card Transactions
3. Reciepts
4. In-kind Donations
5. Patient Follow-up
6. Entering Patient Information into Wild-ONe After Admission
1. Wild-ONe: Getting Started
2. Admitting a New Case - Screen #1
3. Admitting a New Case - Screen #2
4. Patient History and Details of Rescue
5. Circumstances of Rescue
6. Rescue Location
7. Patient Information
8. Entering Multiple Patients at Once
9. Recording Wild-ONe Entries on Admission Forms
10. PDF Copy of Wild-ONe Entry Instructions
1. Public Tours
2. Applications
3. Out-of-state Animals
4. Nuisance Animals
5. Referrals
6. Euthanasia
1. Answering Phones
2. Standard Voicemail & Electronic Messaging
3. Unresolved Phone Calls
4. High Volume Calls
1. 2025 Scripts - DCHS's Wildlife Center
1. Reception Quiz

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